Refund policy
Thank you for shopping with jurzeelaykl.shop.
At jurzeelaykl.shop, we are committed to providing customers with a clear, transparent, and reliable shopping experience. We understand that customers may occasionally need to return products or request refunds, and we have created this Return & Refund Policy to explain our procedures, requirements, responsibilities, and refund process.
This policy applies to purchases made through:
Website: jurzeelaykl.shop
By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms described in this Return & Refund Policy.
1. Business Information
Store Name: jurzeelaykl
Website:
jurzeelaykl.shop
Email:
info@jurzeelaykl.shop
Telephone:
+1 450 670 7247
Business Address
1650 AV LINCOLN 505
Montreal, QC
Canada
Return Address
2914 Friendship Lane
San Jose, CA 95113
United States
The Business Address is provided for company contact and business correspondence.
The Return Address is provided for approved product returns and return processing.
Customers should not send returns before receiving confirmation and return instructions from our customer service team.
2. Return and Refund Overview
We want customers to have confidence when shopping with jurzeelaykl.shop.
Customers may request a return or refund when eligible according to this policy.
Our standard return period is:
30 Calendar Days After Receiving Your Order
This means customers must submit a return or refund request within 30 natural days after the date the product is delivered.
Requests submitted after this period may not be accepted unless required by applicable consumer protection laws.
3. Return Request Deadline
The return period begins on the date the customer receives the package according to available delivery information.
Customers must contact us within:
30 Natural Days After Delivery
to request:
- Product return
- Refund request
- Exchange request
- Order issue investigation
For example:
If your order is delivered on January 1, the return request must be submitted no later than January 31.
4. How to Request a Return
Before returning any product, customers must contact our customer service team.
Please send your request to:
Email:
info@jurzeelaykl.shop
Please include:
- Full name
- Order number
- Email address used during purchase
- Product name
- Reason for return
- Photos or videos if the product has an issue
Providing complete information helps us review your request faster.
Customers should wait for return approval and instructions before shipping any product back.
Products returned without prior approval may experience delays in processing.
5. Return Eligibility Requirements
To qualify for a return, products must generally meet the following requirements:
- Return request submitted within 30 calendar days after delivery
- Product must be unused
- Product must be in original condition
- Product must not have been washed
- Product must not have been damaged by the customer
- Product must include original packaging where applicable
- Product must include all accessories and included components
- Product must be suitable for resale
Because jurzeelaykl.shop sells baby and infant products, product hygiene, safety, and quality requirements are especially important.
Customers should inspect products carefully before use.
6. Baby and Infant Product Return Requirements
For baby and infant products, customers should ensure that returned items:
- Have not been used
- Have not been washed
- Have not been exposed to contamination
- Remain in original condition
- Include original packaging where applicable
Products that cannot be resold due to hygiene or safety concerns may not qualify for standard change-of-mind returns.
However, this does not affect customers' rights regarding:
- Defective products
- Damaged products
- Incorrect products
- Products not matching the order description
7. Products Not Eligible for Return
Certain products may not qualify for return where permitted by applicable law.
Examples include:
- Products showing signs of use
- Washed products
- Damaged products caused by customer handling
- Products missing important components
- Products returned outside the 30-day return period
- Products affected by hygiene restrictions
- Products altered after delivery
If a product is defective, damaged, or incorrectly supplied, customers should contact us for assistance.
8. Return Shipping Address
After receiving return approval, products should be sent to:
jurzeelaykl
2914 Friendship Lane
San Jose, CA 95113
United States
Customers must use the return instructions provided by our customer service team.
Please do not send returns to our Canadian business address unless specifically instructed.
9. Return Shipping Costs
Customer Responsibility Returns
For returns caused by customer preference, including:
- Change of mind
- Incorrect size selection
- Incorrect colour choice
- Personal preference changes
- Ordering the wrong product
the customer may be responsible for return shipping costs.
Company Responsibility Returns
If the product is:
- Damaged upon arrival
- Defective
- Incorrectly shipped
- Missing important items
please contact us.
After verification, we will provide an appropriate solution.
Where the issue is confirmed to be caused by jurzeelaykl.shop, reasonable return arrangements will be handled accordingly.
10. Return Inspection Process
After we receive the returned product, our team will inspect the item to confirm that it meets the return requirements.
The inspection process may include reviewing:
- Product condition
- Product usage status
- Original packaging
- Included accessories
- Order information
- Return eligibility
The inspection is necessary to ensure returned products meet our quality requirements.
Once the inspection is completed, we will notify the customer regarding the approval or rejection of the return request.
11. Refund Approval Process
If your return request is approved, we will begin processing your refund.
Refund approval requires:
- The return request was submitted within 30 natural days after delivery.
- The returned product has been received.
- The product meets our return eligibility requirements.
- The return has passed our inspection process.
Once your refund is approved, we will issue the refund according to the refund terms described below.
12. Refund Processing Time
Refunds Will Be Issued Within 7 Business Days After Approval
After your return request has been approved, the refund amount will be:
Returned to the Original Payment Method Within 7 Business Days
The refund will be sent back through the original payment channel used for the purchase.
Examples include:
- Credit Card
- Debit Card
- PayPal
- Other payment methods available during checkout
The 7-business-day refund processing period begins after:
- The return has been approved;
- The refund amount has been confirmed;
- The refund request has been submitted through the payment system.
Please note that after we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
This additional processing time is controlled by the customer's financial institution and is outside our control.
13. Refund Confirmation
After the refund has been successfully processed, customers will normally receive a refund confirmation notification through the email address associated with the order.
If you have not received your refund after the stated processing period:
- Check your bank account or payment provider first.
- Confirm that the original payment method is still active.
- Contact our customer service team.
Contact:
Email:
info@jurzeelaykl.shop
Please include:
- Order number
- Customer name
- Refund confirmation information if available
14. Refund Amount
Approved refunds generally include the eligible purchase amount of the returned product.
The final refund amount may be adjusted in situations including:
- Partial returns
- Missing product components
- Product damage caused after delivery
- Products returned in unsuitable condition
- Non-approved returns
If any adjustment is necessary, we will provide an explanation before processing the refund.
15. Original Shipping Fees
We provide free standard shipping for eligible orders shipped to customers in the United States.
Because standard shipping is provided free of charge:
- There is normally no original shipping fee to refund.
- Refunds are generally calculated based on the eligible product amount paid.
Any optional shipping service purchased separately, if offered, may have different refund conditions.
16. Exchanges
Customers who wish to exchange a product should contact us first.
Exchange requests are subject to:
- Product availability
- Return eligibility
- Current inventory
If the requested replacement product is unavailable, we may provide a refund instead.
Customers should not send exchange items without first receiving approval from our customer service team.
17. Damaged Products
If your product arrives damaged, please contact us as soon as possible after receiving your order.
Please provide:
- Order number
- Description of the damage
- Photos of the product
- Photos of the packaging
- Shipping label information if available
This information allows us to investigate the issue and provide an appropriate solution.
Possible solutions may include:
- Replacement
- Refund
- Return arrangement
- Other appropriate resolution
Customers should avoid using damaged products before contacting us.
18. Incorrect Products or Missing Items
If you receive:
- A different product from what you ordered
- Incorrect quantity
- Missing product components
please contact:
Please provide:
- Order number
- Product information
- Photos showing the received items
After verification, we will provide an appropriate resolution.
19. Order Cancellation
Customers may request order cancellation as soon as possible after placing an order.
Please contact:
If the order has not entered processing or shipment preparation, we will make reasonable efforts to cancel the order.
However, once an order has:
- Entered fulfillment processing;
- Been packaged;
- Been shipped;
cancellation may no longer be possible.
In this situation, customers may request a return according to this Return & Refund Policy.
20. Failed Delivery or Returned Packages
Orders may be returned to us due to:
- Incorrect address information
- Missing address details
- Customer refusal of delivery
- Failure to collect a package
- Carrier delivery restrictions
If a package is returned to us, customers should contact:
We will review the situation and provide available options.
Refunds for returned packages will be handled according to:
- Product condition
- Return circumstances
- This Return & Refund Policy
- Applicable laws
21. Return Tracking Information
For customer-arranged returns, we strongly recommend using a tracked return shipping service.
Customers should keep:
- Return tracking number
- Shipping receipt
- Delivery confirmation
until the refund process has been completed.
This information may be required if there is a dispute regarding the return shipment.
22. Lost Return Packages
If a customer sends a return package using their own shipping method, the customer should retain tracking information.
If a return package is lost before reaching our return address, we may require proof of shipment and tracking information before determining the appropriate resolution.
Customers should use reliable and trackable return services whenever possible.
23. Consumer Rights
This Return & Refund Policy does not remove or limit any consumer rights provided under applicable laws.
Customers may have additional rights depending on:
- Their location
- Applicable consumer protection regulations
- Product circumstances
Where applicable law provides additional protections, those rights will continue to apply.
24. Privacy During Returns
Information collected during the return and refund process may include:
- Customer name
- Contact information
- Order details
- Return information
- Photos or documents provided by the customer
This information will be processed according to our Privacy Policy.
We use this information only for purposes including:
- Managing returns
- Processing refunds
- Providing customer support
- Resolving order issues
25. Changes to This Return & Refund Policy
We may update this Return & Refund Policy when necessary to reflect:
- Changes in business operations
- Product categories
- Return procedures
- Payment procedures
- Applicable legal requirements
The latest version will always be available on:
jurzeelaykl.shop
Changes will not remove rights already provided to customers where prohibited by applicable law.
26. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, or order issues, please contact:
jurzeelaykl
Email:
info@jurzeelaykl.shop
Telephone:
+1 450 670 7247
Business Address
1650 AV LINCOLN 505
Montreal, QC
Canada
Return Address
2914 Friendship Lane
San Jose, CA 95113
United States
We will make reasonable efforts to assist you with your return or refund request.
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